FAQ's
What is a Mystery Box?
A Mystery Box is a package filled with high-value items that have been returned from big-box retailers. Each box contains a variety of products, including electronics, gaming products, and more. The contents of each box are a surprise, making the unboxing experience thrilling and fun!
What kind of items can I expect in a Mystery Box?
In every Mystery Box, you can find high-value electronic products such as:
- PS5 consoles
- Apple products (iPhones, iPads, MacBooks)
- Laptops
- Gaming accessories
- Drones
- Smart home devices
- Headphones
- And much more!
What are the different types of Mystery Boxes?
We offer four tiers of Mystery Boxes, each with different chances of finding premium products:
- Bronze Box: 25% chance of finding premium products
- Silver Box: 50% chance of finding premium products
- Gold Box: 75% chance of finding premium products
- Diamond Box: 99.99% chance of finding premium products
How do you source the items for the Mystery Boxes?
We purchase returned pallets in bulk from major retailers. These pallets contain a mix of unclaimed or returned high-value items. Our team carefully sorts through these items and packages them into individual Mystery Boxes.
How much does shipping cost?
Shipping costs vary based on your location and the size of the Mystery Box. Shipping costs will be calculated at checkout.
Do you ship internationally?
Yes, we ship our Mystery Boxes worldwide! Please note that international shipping times may vary based on your location.
Can I return or exchange my Mystery Box?
Due to the nature of the product, all sales of Mystery Boxes are final. We do not accept returns or exchanges. However, if you receive a damaged item, please contact us at info@boxehaze.com within 7 days of receiving your box for assistance.
How can I contact customer service?
For any inquiries or assistance, please email us at info@boxehaze.com. Our customer service team will respond within 24 hours.
Where can I find more information?
For more detailed information about our Mystery Boxes, shipping, returns, and more, please visit our Contact Us page or email us at info@boxehaze.com.